Booking Policy

Payment Methods

They are two types of payments

• Online Credit Card
• Direct Wire Transfers

Online Credit Card:

Paying with credit card is the fastest and most convenient way to pay. This Payment Method has a 5% bank surcharge that needs to be added on top of the original amount.

FAQ – Online Credit Card

Why should I make payment using credit card?

Credit card payment is the fastest method of making payments to us without going through many bank procedures. Once you make the payment, we immediately get an approval. This method assists us to confirm your reservations promptly. There is an additional bank charge of 5% as mentioned below. There are no other hidden costs.

Why there is 5% charge?

The 5% charge is a bank charge. These charges are not applied by BLACK DOLPHIN TOURS  but by the bank. In Tanzania, the banks charge supplement of 5% for paying by credit card.

How do I know that my credit card payment is secured?

Your credit card payment is completely secured. We use a link that is sent directly by the bank. The website is HTTPS, which stands for Hyper Text Transfer Protocol Secure. Also, we do not take credit card numbers from you; it needs to be filled up by you using the bank website directly

How do I know my credit card payment has gone through?

Once you insert the details in the secured website, you will automatically see an approval on the website and online receipt which you need to print and save it for your records. Please send us the payment receipt on email so that we can confirm your booking immediately.

What happens after the credit card approval process?

Once we receive your credit card approval, we shall send you a credit card authorization form that you need to fill for bank verification purposes only. In order to avoid fraud, the banks verify the forms that you have filled to confirm that you are the owner of the credit card. You would also require scanning your passport copy and sending it for bank verification.

Why do I need to send the credit card authorization form?

The reason is so that the banks can verify that you are the true owner of the credit card and thus avoid frauds.

What happens if my credit card transaction fails?

IIf your transaction fails, then you need to contact your bank to authorize the payments to Tanzania. Most of the time, banks put a caveat on transactions that they feel are fraudulent especially in countries like Tanzania. All you need to do is inform your bank regarding your transaction and you need to try again.

Wire Transfer:

Below are all the bank details that you will require to transfer the funds to our account. When transferring the funds, please ensure that our final bank account name is mentioned in the transfer copy. Once we get the swift copy we shall send it to the bank to follow up. This mode of payment takes a minimum of 7 working days for the funds to arrive in our account.

If you want to pay through Direct transfers, please ask for bank details of Black Dolphin Tours

N.B. Bank details should be same as company name (Black Dolphin Tours)

FAQ – Direct Wire Transfers

How do I make a direct bank transfer?

You can pay using direct wire transfer either by using online banking or going directly to the bank and instructing the bank to make an international wire transfer to Zan Oasis Tour and Safaris

How much are the bank charges for Beneficiary bank account?
Approximately 50 USD should be kept as a provision for beneficiary bank account charges.

If you want to pay through Direct transfers, please ask for bank details of Black Dolphin Tours

N.B. The company bank account name should as (Black Dolphin Tours)

What happens after I make a wire transfer?

Once you have successfully completed a wire transfer, you need to scan us a wire confirmation so that we can follow up with the bank.

How long does it take for the wire transfer to arrive to us?

Wire transfer usually takes upto 7 working days to arrive in our account.

TERMS & CONDITIONS

BOOKING: Please ensure that you have read and agreed with the final quote and itinerary before booking your tour. Check group size, accommodations, lodges, travel dates, activities, inclusions and exclusions before making a decision. We reserve the right to book the lodges upon availability and alter activities and itineraries in the event of circumstances beyond our control. We will do our best to replace any particular service with something of equal quality and interest in such cases.

PAYMENT: After clients confirmed their booking they will receive an invoice with all details. In order to confirm our clients’ reservation, we require a 50% deposit payment of the itinerary cost . The balance of payment is due 30 days prior to the commencement date of your itinerary. Bookings made within 60 days prior to departure are subject to full prepayment at the time of confirming the reservation

CANCELLATION POLICY: Should you wish to cancel your tour?

lease inform us immediately by forwarding an email to info@blackdolphin.com the date of your cancellation will be deemed as the date when written notice is received by Black Dolphin Tours.

Cancellation policy: Free cancellation

CHANGES: If you wish to make any changes to your tour after booking is confirmed, please inform us via email immediately and we will do our best to comply, provided availability is confirmed, but with no guarantees.

FORCE MAJEURE: In no event shall Zan Oasis tour and Safaris or any provider of services on its behalf be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control. These include, without limitation: disease; weather conditions; natural catastrophes or any similar results. It will be understood that Zan Oasis tour and Safaris shall use reasonable efforts to resume performance as soon as practicable under the circumstances. Any delay in or failure of performance must not be considered a breach of agreement and will be excused to the extent caused by any occurrence beyond the reasonable control of the company.